User profiles

Our user profiles allow you to get the full context of a user's experience.
In particular, you can click on any community member from any members table and see:
  • past Discord messages in the last 15 days
  • sentiment associated with these messages
  • cumulative number of messages sent in the last 15 days
  • cumulative number of channels a user has been active in the last 15 days
This can help you:
  • ensure support agents or moderators can quickly gain user context as they converse with community members.
  • more easily identify new moderators or ambassadors who are aligned with your company's brand.
To check out a user profile: